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Terms of Service

Last Updated: May 28, 2025

These Terms of Service ("Terms") govern your use of the Well Overdue Publishing Portal (the "Portal"). By accessing or using the Portal, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Portal.

Well Overdue Publishing Ltd ("we", "us", "our") is a limited company registered in England and Wales under company number 14985056 with its registered office at 5 Cheapside Court, Sunninghill Road, Ascot, England, SL5 7RF.

1. Definitions

  • "Portal": Refers to our online platform providing access to music publishing administration services and royalty information.
  • "Internal User": Refers to our clients (e.g., songwriters, music publishers) who have a direct music publishing administration agreement with us.
  • "External User": Refers to individuals or entities (e.g., record labels, collaborators, representatives) who are granted access to the Portal to view royalty statements and related information on behalf of an Internal User.
  • "User": Refers to both Internal Users and External Users, collectively.
  • "Content": Refers to all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials submitted to, or accessed through, the Portal by Users.
  • "Royalty Statements": Refers to the financial statements detailing earnings and deductions related to the musical works administered by us.
  • "Agreement": For Internal Users, this refers to their existing music publishing administration agreement with us. For External Users, this may refer to an agreement with an Internal User or specific terms agreed with us for Portal access.

2. Acceptance of Terms

By creating an account, logging into, or otherwise using the Portal, you represent that you have read, understood, and agree to be bound by these Terms. If you are using the Portal on behalf of an entity, you represent that you have the authority to bind that entity to these Terms.

3. Access to and Use of the Portal

3.1. Eligibility:

Internal Users: Access is granted pursuant to your existing Agreement with us.

External Users: Access is granted based on authorisation from an Internal User or a direct agreement with us for the purpose of viewing specific information related to an Internal User. Your access is contingent on the continuation of that underlying authorisation or agreement.

3.2. Account Registration:

Users may need to register for an account to access the Portal. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.3. Account Security:

You are responsible for safeguarding your account password and for any activities or actions under your account, whether or not you have authorised such activities or actions. You will notify us immediately of any unauthorised use of your account.

3.4. Permitted Use:

Internal Users: May use the Portal to manage their catalogue information (as permitted by the Portal's functionality), view Royalty Statements, communicate with us, and access other features relevant to their Agreement.

External Users: May use the Portal solely to access and view Royalty Statements and related information as authorised by the relevant Internal User or by us. External Users shall not attempt to access any information or functionality beyond that expressly permitted.

3.5. Prohibited Use:

You agree not to:

  • Use the Portal for any illegal or unauthorised purpose.
  • Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Portal or any software, documentation, or content therein.
  • Interfere with or disrupt the integrity or performance of the Portal or the data contained therein.
  • Attempt to gain unauthorised access to the Portal or its related systems or networks.
  • Use the Portal to store or transmit infringing, libellous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights.
  • Remove, alter, or obscure any proprietary notices (including copyright and trademark notices) of ours or our licensors on the Portal.

4. Intellectual Property Rights

4.1. Our Intellectual Property:

We and our licensors own all right, title, and interest in and to the Portal, including all associated software, technology, know-how, logos, trademarks, and content provided by us (excluding User Content). These Terms do not grant you any rights to our intellectual property except for the limited right to use the Portal in accordance with these Terms.

4.2. Internal User Content:

Internal Users retain all ownership rights to their musical works and the metadata and other information they provide to us in connection with their Agreement and through the Portal ("Internal User Content"). Internal Users grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, distribute, display, and perform the Internal User Content to the extent necessary to provide our music publishing administration services and the Portal functionality.

4.3. Data Related to External Users:

Any data or information accessed by External Users through the Portal remains the property of the relevant Internal User or us, as applicable. External Users are granted a limited, non-exclusive, non-transferable right to view this information solely for the purposes agreed with the Internal User or us.

5. Royalty Statements and Financial Information

5.1. Access:

Royalty Statements and other financial information are made available through the Portal for your convenience.

5.2. Accuracy:

We endeavour to ensure the accuracy of Royalty Statements. However, you are responsible for reviewing your Royalty Statements promptly.

5.3. Discrepancies:

Internal Users: Should you identify any potential discrepancies in your Royalty Statements, you must notify us in writing within the timeframe specified in your Agreement with us.

External Users: If you believe there is a discrepancy in the information you are viewing, you should contact the Internal User on whose behalf you are accessing the Portal. We are not responsible for resolving discrepancies directly with External Users unless explicitly agreed otherwise.

6. Data Protection and Privacy

6.1. Personal Data:

We will process personal data in accordance with our Privacy Policy, which is incorporated by reference into these Terms. Our Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

6.2. User Responsibilities:

You are responsible for ensuring that any personal data you provide to us or input into the Portal is accurate and that you have the necessary consents to do so, where applicable.

6.3. Confidentiality of Portal Data:

All data and information accessed through the Portal that is not publicly available should be treated as confidential. You agree not to disclose such confidential information to any third party without our prior written consent or the consent of the relevant Internal User, except as required by law.

7. Confidentiality

7.1. Our Obligations:

We will treat all information you provide to us that is designated as confidential, or which ought reasonably to be considered confidential (including financial and business information), with an appropriate degree of care and will not disclose it to third parties except as necessary to provide the services, operate the Portal, as authorised by you, or as required by law.

7.2. User Obligations:

You agree to keep confidential all non-public information we provide to you or that you access via the Portal, including but not limited to the Portal's features, functionality, and performance, as well as any business, financial, or technical information.

8. Warranties and Disclaimers

8.1. "As Is" Basis:

THE PORTAL IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

8.2. No Guarantee of Uninterrupted Service:

WE DO NOT WARRANT THAT THE PORTAL WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

8.3. Accuracy of Information:

While we strive to provide accurate information, we do not warrant the accuracy, completeness, or usefulness of any information on the Portal. Users are responsible for verifying the accuracy of any information before relying on it.

9. Limitation of Liability

9.1. Indirect Damages:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

9.2. Cap on Liability:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE PORTAL SHALL NOT EXCEED THE GREATER OF (a) £100 (ONE HUNDRED POUNDS STERLING) OR (b) THE AMOUNTS PAID BY YOU TO US FOR ACCESS TO THE PORTAL IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (IF APPLICABLE).

9.3. Internal User Agreements:

For Internal Users, the limitation of liability provisions in your existing Agreement with us may also apply and, in case of conflict, will prevail regarding the music publishing administration services themselves. These Terms primarily govern the use of the Portal.

10. Indemnification

You agree to defend, indemnify, and hold us harmless, including our officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Portal, (b) your violation of these Terms, or (c) your violation of any third-party rights.

11. Term and Termination

11.1. Term:

These Terms will remain in full force and effect while you use the Portal.

11.2. Termination by Us:

We may suspend or terminate your access to the Portal at any time, with or without cause, with or without notice, effective immediately.

11.3. Termination by You:

Internal Users: You may cease using the Portal at any time. Termination of your underlying Agreement with us will result in the termination of your Portal access.

External Users: You may cease using the Portal at any time by notifying us or the Internal User who authorised your access.

11.4. Effect of Termination:

Upon termination, your right to use the Portal will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination.

12. Modifications to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Portal after those revisions become effective, you agree to be bound by the revised terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

14. General Provisions

14.1. Entire Agreement:

These Terms, together with our Privacy Policy and any specific Agreement (for Internal Users) or other written agreement with us (for External Users regarding Portal access), constitute the entire agreement between you and us regarding your use of the Portal.

14.2. Severability:

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the extent necessary to make it enforceable while preserving its intent.

14.3. Waiver:

No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

14.4. Assignment:

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms, at our sole discretion, without restriction.

14.5. Notices:

Any notices or other communications permitted or required hereunder will be in writing and given by us (i) via email (to the address that you provide) or (ii) by posting to the Portal.

14.6. Contact Information:

If you have any questions about these Terms, please contact support@welloverdue.co.uk.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Privacy Policy

Last updated: May 28, 2025

Well Overdue Publishing Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our music publishing administration portal ("Service").

We are a UK-registered company (Company Number: 14985056) with our registered office at 5 Cheapside Court, Sunninghill Road, Ascot, England, SL5 7RF. As a data controller, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, company name, phone number
  • Professional Information: Publisher details, writer affiliations, IPI numbers, PRO memberships
  • Work Information: Song titles, ISWC codes, writer shares, territory rights
  • Financial Information: Bank account details for royalty payments (processed securely through Wise)
  • Communications: Support tickets, emails, and other correspondence

1.2 Information We Collect Automatically

  • Usage Data: Pages visited, features used, time spent on pages
  • Device Information: Browser type, operating system, IP address
  • Cookies: Session cookies and authentication tokens (see our Cookies Policy)

2. How We Use Your Information

We use your information to:

  • Provide and maintain our Service
  • Process music work registrations and royalty distributions
  • Communicate with you about your account and services
  • Comply with legal obligations and industry requirements
  • Improve our Service and develop new features
  • Prevent fraud and enhance security

3. Legal Basis for Processing

We process your personal data based on:

  • Contract: To perform our publishing administration services
  • Legal Obligation: To comply with copyright laws and financial regulations
  • Legitimate Interests: To improve our services and ensure platform security
  • Consent: Where specifically requested for optional features

4. Information Sharing

We share your information only in these circumstances:

  • Performance Rights Organizations (PROs): To register works and collect royalties
  • Music Industry Partners: DSPs, mechanical rights organizations as required for royalty collection
  • Service Providers: Trusted third parties who assist in our operations (under strict confidentiality)
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In connection with any merger or acquisition (with continued protection)

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Employee training on data protection
  • Incident response procedures

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations (typically 7 years for financial records)
  • Resolve disputes and enforce agreements
  • Support legitimate business interests

7. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restriction: Limit processing of your data
  • Portability: Receive your data in a structured format
  • Object: Object to certain processing activities
  • Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at support@welloverdue.co.uk

8. International Transfers

Your data may be transferred to countries outside the UK/EEA for:

  • International royalty collection and distribution
  • Cloud service providers (with appropriate safeguards)

We ensure appropriate safeguards through Standard Contractual Clauses or adequacy decisions.

9. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or Service notification. Continued use after changes constitutes acceptance.

11. Contact Information

For privacy-related questions or to exercise your rights, contact:

Email: support@welloverdue.co.uk

Post: Well Overdue Publishing Ltd
5 Cheapside Court
Sunninghill Road
Ascot, England
SL5 7RF

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

By using our Portal, you acknowledge that you have read and understood this Privacy Policy and agree to our data processing practices as described herein.

Cookies Policy

Last Updated: May 28, 2025

This Cookies Policy explains how Well Overdue Publishing Ltd ("we", "us", or "our") uses cookies and similar technologies when you visit or use our music publishing administration portal available at portal.welloverdue.co.uk (the "Portal"). It also explains the choices you have about these technologies.

Key point: Our Portal relies on a small number of strictly necessary cookies that are essential for security and to provide the service you request (logging in, managing your account, and ensuring essential site functionality). We do not currently set any analytics, advertising, or social-media cookies.

1. Who we are

Well Overdue Publishing Ltd is a private limited company registered in England & Wales (company number 14985056) with its registered office at 5 Cheapside Court, Sunninghill Road, Ascot, England, SL5 7RF. For details about how we process personal data, please see our Privacy Policy.

2. What are cookies?

Cookies are small text files that a website stores on your computer or mobile device when you visit the site. They enable the site to recognise your device and remember information about your visit (for example, your chosen settings or whether you are logged in).

Cookies can be:

  • Session cookies – erased when you close your browser; or
  • Persistent cookies – stored for a predetermined period so that they remain between sessions.

Under the Privacy and Electronic Communications Regulations (PECR), cookies that are strictly necessary to provide a service you have requested do not require your prior consent. All other cookies do require consent. UK GDPR applies if cookies process personal data.

3. How we use cookies

We only set cookies that are essential to operate the Portal securely and efficiently. They enable us to:

  • Authenticate you and maintain a secure session after you log in.
  • Protect forms against cross-site request forgery (CSRF).
  • Remember activity levels so we can adjust session time-outs intelligently.
  • Cache and persist interface preferences between page loads.

All cookies are configured with security best-practice flags: HttpOnly (to protect against unauthorized script access), are sent only over secure HTTPS connections, and use SameSite=Lax (which helps protect your session from being misused by requests originating from other websites).

4. Cookies we set

Cookie name Purpose Type Expires
sessionid Maintains your authenticated session and permits secure access to your account features. Strictly necessary (session) 30 – 60 minutes, depending on activity
csrftoken Prevents cross-site request-forgery attacks on forms and API calls. Tied to sessionid. Strictly necessary (session) Same as sessionid
activity_level Stores recent activity to adjust dynamic session time-outs (high/medium/low). Strictly necessary (session) Same as sessionid

Note: All cookies are stored server-side in an encrypted Redis store; only a reference ID is stored in your browser.

5. Managing cookies

Because these cookies are strictly necessary for the Portal to function, they are enabled by default when you log in. If you disable cookies in your browser or use a browser-level blocker:

  • You will not be able to log in or use essential Portal features, such as accessing account-specific information or services.
  • You may view our informational website (if any) but will not be able to use the authenticated Portal.

Most browsers allow you to refuse or delete cookies via their settings. See the links below for more information:

Chrome Firefox Edge Safari

6. Changes to this policy

We may update this Cookies Policy from time to time (for example, if we add non-essential cookies in future). We will post any changes on this page and, where appropriate, notify you via the Portal.

7. Contact us

If you have any questions about our use of cookies, please contact support@welloverdue.co.uk or write to The Data Protection Officer, Well Overdue Publishing Ltd, 5 Cheapside Court, Sunninghill Road, Ascot, England, SL5 7RF.

By using our Portal, you consent to our use of strictly necessary cookies as described in this policy.